售后服务用这些办法写邮件，竟然挽回了比前任更难挽回的客户

Dear ***,
On behalf of ABC Co.,ltd., I wanna extend my sincerest apologies for the bad experience you had with our stuff, Jack.
我代表ABC有限公司，我想对杰克的糟糕经历表示我最诚挚的歉意。
We understand your frustration at having not been properly served in communication with him, and your even greater frustration at having been kept waiting long.
我们理解您在与他沟通时没有得到专业的服务，以及您长时间等待他的回复后感到更加沮丧。
At ABC Co.,ltd., we give our full energy to ensure that our clients’ are 100% satisfied. I know that we have let you down, for which we are very sorry.
在ABC有限公司，我们要求所有的员工要以专业的态度，确保客户100％满意。 我知道我们已经让你失望了，我们非常抱歉。
We do our best to train each of our stuff on how to better serve our clients, including how to escalate problems that they are unable to assist with. Your needs were not satisfied properly, and we'll take steps to ensure that this situation won't be repeated in the days to come.
我们会尽最大努力培训我们员工如何更好地为客户服务，提升他们的专业能力， 您的需求得不到满足，我们将采取措施确保在未来的日子里不再重复这种情况。
We wanna thank you for bringing this problem to our attention. We are always looking for ways to improve our service, and your feedback is an invaluable part of it.
我们想感谢您提出这个问题。 我们一直在寻找改善服务的方法，您的反馈意见是其中不可或缺的一部分。
If you need any help, tell us directly, and we'll be very happy to assist you.
如果您需要任何帮助，请直接告诉我们，我们将非常乐意为您提供帮助。
Sincerely,
***
Tips
（1）向客户表示诚挚的道歉
（2）具体说明发生了什么
（3）照顾客户的感受
（4）表明公司将采取措施，以确保类似情况不会再现
（5）向客户表示，如有问题，我们愿意提供协助
成功的道歉可以将消极的体验变成积极的体验。但如果你保持沉默，置之不理，那么客户就会随便甩给你一个1星差评，直接影响店铺销量。

原标题：售后服务用这些办法写邮件，竟然挽回了比前任更难挽回的客户

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